Real estate agencies
Respond to property enquiries quickly and keep every lead in sight
Agents get enquiries from portals, social media and referrals, and the first agent to respond often gets the viewing. Wedo Automations helps agencies capture, organise and follow up on each lead.
Wedo Automations helps with enquiry handling and follow-up. We do not provide regulatory or CEA compliance services. Agents and agencies remain responsible for complying with applicable rules, and messaging requires consent.
01 — Common problems
Where the time and enquiries tend to slip away
Leads scattered across channels
Portal enquiries, WhatsApp messages and referrals live in different places, and some are never followed up.
Speed decides who gets the viewing
An enquiry about an HDB resale flat or a condo unit left unanswered for hours is often lost.
Viewings missed or double-booked
Coordinating tenants, owners and buyers by message leads to confusion about time and unit.
Long nurture cycles
Many buyers and sellers take months to decide, and agents struggle to keep in touch consistently.
No clear view of pipeline
It is hard to see which leads are new, viewing, negotiating or cold across a team.
02 — Automation examples
What can be configured
Examples of workflows that can be set up for this type of business. Exact wording, timing and channels are agreed with you.
Lead capture and routing
Website enquiries are logged in one pipeline and assigned to the right agent for notification.
Instant acknowledgement
A reply confirms receipt and asks for preferred viewing times, using wording you set.
Viewing reminders
Buyers and tenants receive a reminder with the unit address and time, and the agent is kept informed.
Nurture email sequences
Periodic updates with listings or market notes you prepare, sent to leads who opted in.
Seller follow-up
Reminders for agents to check in with owners after a period of no activity on a listing.
03 — Example customer journey
How one enquiry might flow through
This is an illustrative example, not a record of a real customer or a promised result. Your own journey is designed around your business.
Features most relevant here
- CRM pipeline
- Email sequences
- Appointment reminders
- Reactivation messages
- Website chat
- Review requests
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Messaging customers requires their consent. We help you capture it and respect opt-outs.
Step 1: Enquiry about a unit
A prospective buyer asks about a resale flat through your website form.
Step 2: Immediate response
They receive an acknowledgement and are asked for preferred viewing times.
Step 3: Agent notified
The assigned agent is alerted and the lead appears in the pipeline.
Step 4: Viewing arranged
The agent confirms a time; a reminder is sent to the buyer before the viewing.
Step 5: Post-viewing follow-up
A follow-up message asks for feedback and next steps.
Step 6: Long-term nurture
If the buyer is not ready, they enter a low-frequency update sequence, provided they have consented.
04 — FAQ
Questions we hear in this industry
No. We do not provide compliance advice or claim CEA compliance. Your agency is responsible for adhering to applicable rules in its marketing and communication.
More questions? See our general FAQs.
05 — More
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Talk through your own workflow
Book a free call and we will go through how you handle enquiries and follow-up today and what could be automated.