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Beauty salons and aesthetic businesses

Keep your chair and treatment room schedule full without living on WhatsApp

Beauty and aesthetic businesses get enquiries at all hours, often from Instagram or Google while the team is with a client. Wedo Automations helps you reply quickly, confirm bookings, and bring past customers back.

Book a Free Automation CallSee pricing (S$397/month)

01 — Common problems

Where the time and enquiries tend to slip away

  1. Enquiries arrive while hands are busy

    Someone asks about a facial price during a treatment and the reply comes hours later, by which time they have messaged another salon.

  2. Same questions every day

    Treatment duration, what to prepare, pricing ranges and package validity are asked over and over by different people.

  3. No-shows leave gaps in the day

    A one-hour slot that goes unused cannot be resold, and manual reminder messages are easy to forget on a busy day.

  4. Package customers drift away

    A customer finishes a course or their last visit was months ago, and nobody notices until they have gone elsewhere.

  5. Reviews depend on who remembers to ask

    Happy customers rarely leave a Google review unless they are asked at the right time.

02 — Automation examples

What can be configured

Examples of workflows that can be set up for this type of business. Exact wording, timing and channels are agreed with you.

  • Instant first reply to new enquiries

    A new enquiry from your website form or a connected channel gets an acknowledgement with your booking link, and the team is notified.

  • Appointment confirmation and reminders

    Customers receive a confirmation, then a reminder before their appointment with a simple way to reschedule.

  • Aftercare message

    A friendly follow-up you have written yourself goes out after a visit, with general care notes your team has approved.

  • Rebooking nudge

    Customers who have not visited for a period you choose receive a gentle reminder to book their next session.

  • Review request after a visit

    A Google review request goes to every customer after their appointment, not only the ones you expect to be happy.

03 — Example customer journey

How one enquiry might flow through

This is an illustrative example, not a record of a real customer or a promised result. Your own journey is designed around your business.

Features most relevant here

  • CRM pipeline
  • Appointment reminders
  • Review requests
  • Reactivation messages
  • AI FAQ assistant
  • Website chat

Explore all automationsView pricing

Messaging customers requires their consent. We help you capture it and respect opt-outs.

  1. Step 1: Enquiry comes in

    A potential customer submits the website form asking about a facial package late in the evening.

  2. Step 2: Instant acknowledgement

    They receive a reply with a short intro and a link to choose an available slot.

  3. Step 3: Pipeline entry

    The contact appears in your pipeline as a new lead so the team can see who still needs a follow-up.

  4. Step 4: Booking confirmed

    Once a slot is chosen, a confirmation goes out with address and any preparation notes you provide.

  5. Step 5: Reminder before the visit

    A reminder is sent ahead of the appointment with an easy reschedule option.

  6. Step 6: Review request

    After the visit, a request to leave a Google review is sent.

  7. Step 7: Come-back reminder

    If there is no new booking after the period you set, a rebooking message is sent.

04 — FAQ

Questions we hear in this industry

The AI FAQ assistant can answer common questions using information you provide, such as treatment descriptions and price ranges. Anything it cannot answer is routed to your team. You approve the content it uses.

More questions? See our general FAQs.

05 — More

Other industries

Talk through your own workflow

Book a free call and we will go through how you handle enquiries and follow-up today and what could be automated.

Book a free automation callSend an enquiry